Visible support
A user must approve each Vision support session and can choose View Only, Full Control or Reject.
Security and privacy
Visibility without surveillance. Support without silent access.
Watchman combines local data storage, encrypted transport, role-based access, audit logs, admin action history and explicit approval for attended support.
Local data storage
Watchman stores endpoint history, alerts, posture, reports and support-readiness data locally.
No silent access
Vision has no unattended access, keylogging, camera access or microphone access.
Accountable history
Tickets, support workflows, reports and admin actions retain accountability.
Encrypted transport
Connected endpoint heartbeat and selected operational data sync securely.
Role-based operation
Citadel is cloud-hosted and multi-tenant, with role-based access for operators and teams.
Public trust statement
What Vision will not do.
No unattended access. No keylogging. No camera access. No microphone access. No invisible session start.
Request→User choice→Visible session→Recorded outcome
POPIA-conscious operations
Security buyers deserve precise answers.
Watchman is designed to support privacy-aware IT operations. Customers should confirm their own compliance requirements. Final policies and technical documentation govern over summary marketing copy.
Bring these questions
- What endpoint data is collected?
- Where is connected data hosted?
- How are roles and tenants separated?
- How are updates signed and delivered?
- How are logs retained and deleted?
- What is the incident-response process?